Update for December 13: We’re excited to share that following a fruitful testing phase with our Insiders, the Support Virtual Agent is now becoming available to all players in the United States. Huge thanks to those Insiders whose testing and feedback have been invaluable in shaping this feature.
Now, let’s dive into what the Support Virtual Agent is all about. This new AI-powered tool is designed to streamline the resolution of support-related inquiries for Xbox gamers. Currently, it’s being introduced to a select group of Xbox Insiders through support.xbox.com. What makes it efficient is its ability to pull information straight from the support site and help with Xbox consoles and game issues. If you’re an Insider in the U.S. with your language set to English, you can start checking out the Support Virtual Agent by logging into support.xbox.com with your registered Xbox Insider account.
Feedback from our testers plays a crucial role in this preview stage. We encourage you to share your thoughts about the Support Virtual Agent experience. You can simply use the thumbs up or thumbs down for each response, or click on the "Give feedback" button located at the bottom of the page to offer more detailed input.
How to Use the Support Virtual Agent
Starting today, if you’re an Xbox Insider, you’ll notice the Support Virtual Agent on the “Contact us” page on support.xbox.com. Simply log in with your Insider-registered account, and you’ll notice a new option that allows you to pose questions to our virtual assistant.
Picture this: You click on “Ask a question,” and a new browser window pops up featuring the Support Virtual Agent. You now have the freedom to type or even speak your questions. The agent will scour support.xbox.com to provide you with the answers you need. If your query remains unresolved, you’re in luck—you can request to chat with a live support person, provided it’s during Xbox Support’s operating hours.
During this preview period, feel free to tailor your support journey. Click on the ellipsis icon and try out the different versions of the Support Virtual Agents available.
Getting Xbox Insider Support and Providing Feedback
If you’re in search of support as an Xbox Insider, our community on the Xbox Insider subreddit is a great place to start. Here, official Xbox staff, moderators, and fellow Insiders are eager to help. Just a tip—try contributing to existing threads before creating new ones; it helps us assist you more effectively! For direct feedback to Team Xbox, you can follow the procedure outlined in the “Report a problem online” section.
Not an Xbox Insider yet, but keen to shape Xbox’s future and explore new features ahead of time? It’s easy to join. Simply download the Xbox Insider Hub for your Xbox Series X|S, Xbox One, or PC.
For more exciting updates and details about the Xbox Insider Program, join us on Twitter @XboxInsider.
